Refund policy
At Fiero, we are committed to providing our customers with high-quality timepieces. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward returns and refunds policy to ensure your peace of mind. Please review the following guidelines and procedures:
1. Returns Eligibility
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You may request a return within 30 days from the date of purchase.
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To be eligible for a return, the item must be in its original condition, with all tags, packaging, and accessories intact.
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Customized or engraved watches may not be eligible for returns unless they are defective or damaged upon receipt.
2. Initiate a Return
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To initiate a return, please contact our customer support team at fierowatches@gmail.com . Provide your order number and a brief reason for the return.
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Our customer support team will guide you through the return process.
3. Return Shipping
- Customers are responsible for return shipping costs unless the item received is defective, damaged, or different from the item ordered.
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We recommend using a shipping method to ensure the safe return of your item.
4. Inspection and Processing
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Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria.
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Refunds will be processed within 7 business days after the inspection is complete.
5. Refunds
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Refunds will be issued to the original payment method used for the purchase.
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Please note that it may take a few business days for the refund to appear in your account, depending on your payment provider.
6. Defective or Damaged Items
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the rare event that you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or refund as appropriate
7. Contact Us
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If you have any questions or need further assistance regarding returns and refunds, please do not hesitate to reach out to our customer support team at fierowatches@gmail.com .
Important Notes
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Items that show signs of wear, alteration, or misuse may not be eligible for returns or refunds.
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Customized or engraved watches are non-returnable unless they are defective or damaged.
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We reserve the right to refuse returns that do not meet our return eligibility criteria.
At Fiero, we value your satisfaction and strive to provide exceptional customer service. We are here to assist you with any questions or concerns you may have regarding our returns and refunds policy. Your trust in our products and services is of utmost importance to us.